Outside The Lines

Update: Discounts and Fees

Release Note: This Update to Discounts & Fees will be available on your SportsSignup account the week of August 30th.

Do you feel like you have to create Programs and additional Sessions to manage Fees and Discounts?  Well, no more!  Administrators now have the ability to apply Discounts and Fees not only to specific Programs, but now also Sessions and/or Divisions.  This will allow greater flexibility when setting up and managing Programs and Sessions.

Go to Home | Setup | Manage Organization | Discounts and Fees

If you like the way it is working now, you do not need to do anything - all of the current rules will be applied the same way, at the Program level, unless they are changed by the administrator.

More information about Discounts and Fees can be found in our Support Center. To learn more about online sports registration, visit www.SportsSignup.com.

MySportsStore New Feature: Place Your Merchandise on Sale

Everyone loves a sale!  We've added the ability to help with your online fundraising efforts by being able to place any of your merchandise items on sale. Lets say you have a big tournament approaching and you really would like everyone to be wearing your custom t-shirt, but not sure how to go about getting people to buy it. 

No problem...with the new sale feature you put your t-shirt on sale for a limited time (or permanently....whichever you prefer) and announce to your organization. Not only will this be a great incentive to get your members to purchase, but it will also move your inventory out the door increasing your online fundraising revenue!

To access this new feature, go to Manage MySportsStore. Click Edit next to the item you would like to put on sale. You can see the "Check this box to place product on sale" and then set your new price "Enter the sale price you'd like this product to have." 

In your Web Store, the original sale price is crossed out in red with the sale price now displayed.  How can you pass up a bargain?!  Then, when the product shows up in the shopping cart the user gets it at the sale price with a message about the item's original cost.

More information about MySportsStore - Powered by Eastbay features can be found in our Support Center. To learn more about Online Sports Registration and MySportsStore, visit www.sportssignup.com.

MySportsStore New Feature: Bulk Ordering Merchandise

You've asked for it, so we've built it...bulk ordering for MySportsStore - Powered by Eastbay merchandise!  Need to order 30 of your favorite team t-shirts to sell upcoming event? With the new bulk ordering feature, you can easily place a single order to have shipped to a single location of your choosing. This new feature is also recommended for ordering multiple items to have as size samples at each event, so people know exactly what size to order when they go online.

Note that only administrators designated as "Contact for MySportsStore" (on Admin Users page) can place a bulk order. To access this feature and place your order, go to Tools | Order Merchandise.  Next to each item there are new quantity fields where specific quantities can be entered. 

Once submitted, there will be a summary page displayed where the bulk orders are broken out separately for easy viewing. You can check the status or track the shipment at any time from this screen.

  Few important notes for the Merchandise Administrators:

• Only administrators designated as "Contact for MySportsStore" (on Admin Users page) can place a bulk order.

• A credit card is not required - wholesale price of items will be billed to the organization on standard semi-monthly billing cycle.

• Sales tax is not assessed on bulk orders, organization is responsible for charging sales tax, if applicable. Some states allow tax-free sales for single events, check with your tax professional to advise.

• Be sure to check with your Eastbay Team Sales representative prior to your bulk order to ensure you do not order in excess of what is currently on-shelf. Items in excess of bulk order will be back-ordered and will experience shipping delays.

• Minimum order size for bulk order is $75. No shipping charges will be incurred.

• SportsSignup merchandise transaction fees are assessed, based on the wholesale price of the item(s).

More information about MySportsStore - Powered by Eastbay features can be found in our Support Center. To learn more about Online Sports Registration and MySportsStore, visit www.sportssignup.com.

Update: Online Registration Refund Policy

We have updated the Refund Policy section.  Now, the contact details for the chosen Registration Administrator automatically populates within your displayed Refund Policy.   Also, there is added space for specific Online Registration Refund details.

Go to Home | Setup | Manage Organization | Refund Policy

*The Online Registration Refund Policy can be viewed by customers through a link on the Confirm Order page, through the “Help for this Page” link on Registration pages and on their invoices (if Online Registration was part of their purchase).

More information about Refund Policies can be found in our Support Center. To learn more about online sports registration, visit www.SportsSignup.com.

Opening Your Own Web Store - 101

Would you like to open a Web Store for your organization, but not sure how it works or how to begin?  It's so much easier than you think!  With MySportsStore – Powered by Eastbay, we can have you up and running in as little as two weeks!

SportsSignup has teamed up with Eastbay (part of Foot Locker, Inc., the world’s largest athletic retailer) to open your own Web Store to sell “official” team gear, which can be combined with SportsSignup’s popular online sports registration software.  The primary difference between MySportsStore – Powered by Eastbay and traditional gear sales is that your organization will purchase pre-customized goods at wholesale prices, and be able to sell them online at prices determined by your organization. Better yet, all merchandise purchased online will be handled and shipped to your members by Eastbay – so there is no need to keep inventory in your garage. This convenient and automated service will save your organization time and provide a steady stream of fundraising revenue.

Ready to get started? The first step is easy – just login to your existing SportSignup account, navigating to the Manage MySportsStore section (on the left navigation menu) and click the "GET STARTED" button on the bottom of the page.  Don’t have a SportsSignup account? Click here to request a free Test Account now.

Once you have completed this step, an Eastbay Team Sales representative will be in contact to discuss your organization’s custom gear. Don’t have artwork or does your logo need a touchup? No problem…Free, professional design services are included – even if we have to design a logo from scratch! Note that the typical turn-around time from initial inquiry to a live web store is 3-4 weeks; this can be longer or shorter depending on speed of product selection and approval of final artwork, which is typically driven by your organization.

• Already have a SportsSignup account? Click here to view more detailed activation instructions to get you started!
• Need a SportsSignup account to get started with MySportsStore – Powered by Eastbay? Click here to request a free Test Account now.
• Want to see some real Web Stores? Click here to check out live MySportsStore - Powered by Eastbay sites!

Team SportsSignup At The Finish Line

On Saturday, June 5, 2010, Team SportsSignup (shown L-R: Jodi Murphy, director of marketing, and Jessica Kane, account executive) ran in the 32nd Freihofer's Run For Women 5K, featuring 3,927 women running through the streets of the New York's capital city. SportsSignup was a proud sponsor and registration provider for the event, you can read the related press release here.

The race produced a produced a stunning victory for Kenya's Emily Chebet, made all the more so by her new course record of 15:12 (that's just under 5 minute miles to get a sense just how fast that is). Chebet's new figures bettered the previous best time set by Morocco's Asmae Leghzaoui at 15:18 in 2005. The six second improvement was the largest in the history of the Freihofer's 5K.

"It was fantastic to not only participate in this great race, but to see so many mother-daughter teams and other groups running for their cause or in honor of a loved one," said Jodi Murphy, director of marketing at SportsSignup. "Also, it was awesome to know that the thousands of participants completed their registration through the SportsSignup system, and we were part of their overall race experience" continued Murphy.

To learn more about online sports registration, visit www.SportsSignup.com.

Update: Administrative Privileges

As part of SportsSignup‘s commitment to security and privacy, we maintain an internal Information Security Policy. This outlines what privileges are granted to each employee as well as each employee’s commitment to this policy.  We take this very seriously and understand that our customers do too. As we have reviewed and updated our privileges internally, we are also reminding all primary administrators to periodically review their administrative users and to take this opportunity to review WHO has access in your system and what their privileges allow them to do.

We understand that granting privileges to users within any system can be a very challenging task. We have taken an opportunity to do some privileges “spring cleaning” in order to make the privileges more understandable.  We have made these changes in order to make granting privileges easier, allowing the focus to be on what users will be allowed to do.

One change worth nothing is that all administrators can view data in your system - accounts, people, and registrations.  The ability to modify data is controlled through privileges. Due to the way some of the Privileges were names, this has not always been clear.

Please take the time now to review your administrative users and their privileges.

More information about Administrative Privileges can be found in our Support Center. To learn more about online sports registration, visit www.SportsSignup.com.

New: Session Test Mode Now Available

Are you creating a new Session and want to see how it looks from a registrant point of view before opening it to the public?  SportsSignup has developed a way to test each session independently in order to view important parts of the registration process, such as:  the session and division descriptions, the division and team selections and the custom questions.

A new tool has been added that allows you to access a Test Account. This account is pre-populated with adult and children data. You can also add additional adults and children based on what you would like to test.  You can then walk through the registration process,  viewing it just as your members will.   Many users have requested this and we are pleased to bring you this feature that will streamline your setup process.

More information about Session Test Mode can be found in our Support Center. To learn more about online sports registration, visit www.SportsSignup.com.

New: "Account Credits" Now Available

Do you have special end-user accounts where you'd like to be able to issue a credit? Ever want to issue a "credit" instead of a cash or credit card refund? A new feature is now available for sports registration administrators to apply "credits" to specific end-user accounts.  This is the number one requested feature in our Feedback Forum and we aim to please!

Some examples of how to use account credits: You may want to allow for board member or coach discounts, store/apparel credits, scholarships and just issuing a credit to an un-registered player instead of a refund to their credit card.  Authorized administrators can issue a credits to a user account by indicating the amount of the credit and reason it was issued.  Upon login, the account owner will see the credit as it is prominently displayed at the top of the screen - the funds are automatically applied to their next order.  Very simple!

More information about Account Credits can be found in our Support Center. To learn more about online sports registration, visit www.SportsSignup.com.

New Overview Video Available for System Administrators

By now we hope you are familiar with our Support Center and are enjoying all it's great features.  However, are you aware of our updated SportsSignup Overview Video?  This is a valuable resource for both new and experienced system administrators.  It is intended to help new online sports registration administrators navigate the site, to highlight system features and introduces system concepts and terminology. This can also be a good refresher for administrators that use the system seasonally also. Click on the image below to check it out!

The new Overview Video can be found in our Support Center. To learn more about online sports registration, visit www.SportsSignup.com.