Outside The Lines

Tip: "Report Label" with Custom Questions

If asking the same question in different sessions, the Report Label should be EXACTLY the same.  This way regardless of what session you are viewing within the Registration Detail Report, there will be one consistent data field rather than  multiple fields reporting the same information.  When you copy sessions, the custom questions are preserved.

Questions? Please email support@sportssignup.com, our support staff would be happy to assist you. To learn more about SportsSignup, visit www.SportsSignup.com.

New: "Bulk Edit" Your Custom Question Fields

If you've been looking to save time when updating custom questions, we have added a new feature within Registration Detail Reports that allows you to edit custom question fields on the screen for all registrants at once. For example, lets say you need to modify uniform sizes (captured using a custom question) for 10 of your registrants. Instead of drilling down to each registration to edit the records, you can edit all 10 records right on the Registration Detail report. Here's how:

To edit custom questions, either Admin only or questions that registrants have answered, go to: Home | Registration Reports | Registration Detail. Then, select a Session and click on View Report. You can add additional columns to the Report Views:

1. Mouse over any column header or click Options and add the column(s) representing the custom questions you wish to edit.
2. After adding the specific custom question column, mouse over that column header and click Edit. You will then be able to edit all the questions for each registrant directly in the field on the screen. (Some custom questions cannot be edited on the screen. These questions include: Surcharge question type and conditional custom questions - specifically the "master" question that a conditional custom question is based on).

Questions? Please email support@sportssignup.com, our support staff would be happy to assist you. To learn more about SportsSignup, visit www.SportsSignup.com.

New: Add a Custom Header & Footer to System E-Mails

You can now further customize the appearance of your e-mails sent through the SportsSignup sports online registration system, with the ability to add your own branded custom header & footer.

At times you may be sending an e-mail where further customization is needed beyond a logo in the header (image, additional logo, link).  We've added more design features to our Customize Appearance page which is where you can edit the Email Letterhead. 

To create your custom header & footer, go to: Home | Manage | Manage Account | Manage Organization | Customize Appearance

Using the standard text editor tools, this new feature allows you create a custom header, footer and border (color) for all e-mails that are sent from your SportsSignup account (excluding the password request e-mail). You can add a logo, images, links to your header/footer as needed to "brand" your e-mails.

Once you have your new design, don't forget to Save your template!

Questions? Please email support@sportssignup.com, our support staff would be happy to assist you. To learn more about SportsSignup, visit www.SportsSignup.com.

New: Incomplete Order Reminder E-mail

Sometimes orders are left in the shopping cart by registrants (they did not complete the registration process for some reason), and they show up on your Incomplete Orders Report. We like this as much as you do, so we have added some automation to keep the number of incomplete orders to a minimum.

Now, when one of your registrants abandons their shopping cart, or does not complete their order during a login session, a system generated e-mail is automatically sent to the registrant. The e-mail is sent after one hour and then again after 48 hours.  The registrant is reminded that they have not completed their order and a link is provided back to the shopping cart, as well as a note that once registration is closed the shopping cart will automatically be deleted.

Questions? Please email support@sportssignup.com, our support staff would be happy to assist you. To learn more about SportsSignup, visit www.SportsSignup.com.

SportsSignup is off to the Races!

We here at SportsSignup know it's important to show the team how much they are appreciated.  So, our team captains thought that Monday, August 10th would be a great time take the team and their supporters to a day at Saratoga Raceway.  

Photos compliments of Russell Clarvoe (developer and photographer extraordinaire).

It was very hot, but a wonderful time was had by all!  Below is a picture of the entire gang in our new Saratoga Springs office prior to the festivities beginning.

Even the little ones "got into the action!"

SportsSignup for a Cause - Giving Back to South Shore Soccer Club

Town of Babylon’s Supervisor’s Cup - Soccer Marathon 2009

We here at SportsSignup were proud to be a part of the West Babylon Soccer Marathon through the SportsSignup for a Cause program.  The Soccer Marathon is an annual fundraiser with all of the fundraising proceeds going to a family with a child suffering from a rare and serious illness. This year, there were two recipient children...Jackie suffering from Acute Myeloid Leukemia and Josh who has Aortic Stenosis. A share of the proceeds was also donated to the Ronald McDonald House.

  

The fundraiser was a huge success and a great time was had by all!  The champ in the pink sweater is Jackie. We are very happy to report her doctor has cleared her to play soccer beginning this fall.  Josh is the charmer in the green shorts.  Knowing how much he wanted to play, his parents let him play in one match and he scored seven goals...rumor has it that he hasn't stopped smiling. 

Click here to learn more and how you can help these two special families!

Our SportsSignup for a Cause program allows for existing SportsSignup customers to "sponsor" registrations for a philanthropic event or cause either associated with their organization or within their community. For qualifying events, no SportsSignup registration fees are assessed for the program(s) as we donate our time and services. To learn more about SportsSignup for a Cause, please click here.